by Janet | Feb 8, 2021 | entrepreneurs, marketing, sales tips
5 Things a child knows about the Summer sales dip that you don’t. Work, work, work. That’s what so many of us do isn’t it? We work really hard, putting in the effort and the hours and then, despite our best efforts, during August a lot of our...
by Janet | Feb 4, 2021 | customers, entrepreneurs, sales tips, Training
When is a Sale Not a Sale? Many people who are new to sales experience the frustration of thinking they have made a sale, but then, when it comes to the delivery of the product or service, confirmation in writing, or payment of a deposit, the customer does not seem to...
by Janet | Jan 13, 2021 | customers, entrepreneurs, sales tips
Why Outstanding Customer Service Doesn’t have to be Complicated (or expensive) This morning I had an almost flat tyre. Not an actual puncture, but something I noticed last night and forgot to deal with. I was on the school run, so I had to make sure the...
by Janet | Jan 4, 2021 | entrepreneurs, Food for thought, sales tips, Training
How a split second decision as an 8 year old changed my life About this time of year, 43 years ago, I was sitting in my classroom at Goldsworth Middle School in Woking. The teacher was asking us to audition for parts in the Christmas carol service. The format was...
by Janet | Jan 3, 2021 | entrepreneurs, marketing, sales tips
He’s 13 years old, so obviously he knows how to cold call better than me! OK – It’s Hallowe’en and I’m doing Trick or Treating with my 2 children and their 9 year old cousin. Clear instructions are issued: Only go to the houses with...
