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award winning trainer Archives - Page 2 of 2 - Tadpole Training

yes or no Woking school child

How a split second decision as an 8 year old changed my life

By | entrepreneurs, Food for thought, sales tips, Training | No Comments

How a split second decision as an 8 year old changed my life

About this time of year, 43 years ago, I was sitting in my classroom at Goldsworth Middle School in Woking. The teacher was asking us to audition for parts in the Christmas carol service. The format was simple: come up to the front of the class and read a passage. Then the class would vote for whoever they thought did the best reading. The winner would take part in the carol service as the representative of our class.

Many hands went up to volunteer, all of them belonging to boys. Read More

teenage boy good at sales

13 years old knows how to cold call better than me?

By | entrepreneurs, marketing, sales tips | No Comments

He’s 13 years old, so obviously he knows how to cold call better than me!

OK – It’s Hallowe’en and I’m doing Trick or Treating with my 2 children and their 9 year old cousin. Clear instructions are issued:

  • Only go to the houses with pumpkins or decorations outside

  • Be polite

  • Don’t be too scary (he’s a good kid, but at 13 my son towers above many of the householders)

So off we go. Instructions are followed, sweets are collected, everyone is happy.

After a while, we meet with another cousin, the same age as my son. His loot is so impressive he has nearly filled a rucksack. We join forces and continue. His strategy, however, is different from ours. Read More

successful sales people

10 Things successful salespeople always do

By | sales tips, Training | No Comments

10 things successful salespeople always do

 

There are always some high achievers in sales who, no matter what, always seem to be able to smash their targets, whatever else is happening in the world. So what do these individuals have in common and what can you learn from their behaviours to improve your own sales? Well here, in no particular order, are my top 10:

They believe in what they are selling – anyone anywhere would struggle to sell something that they don’t like or believe to be great (interestingly, it doesn’t actually have to be great – but the salesperson must believe it is). If there is no genuine belief, then customers will sense the insincerity and they will not buy.

Persistence – Top sales people keep going even when times are tough, because they know that hard work now will pay off later. So they just keep plugging away, doggedly. It might not be sexy, but it’s very effective.

Spend time planning – great sales people have a plan – they know their targets, their territories, their ideal customers and their products. Chances are your highly successful person has a tight diary and knows exactly what they are doing several days if not weeks in advance.

They ask really good questions – they know that it is all about the customer – what are their pains, their goals, their challenges? Once a salesperson knows that, they can determine whether their solution will help. Without this knowledge, they won’t know what really matters to the customer.

They  are prepared – when an over achiever has a meeting, you can bet they have a their business cards, laptop (with all the right data on it), a notebook, a pen, research about the client, examples, case studies, pricing details, order forms [insert or delete as appropriate depending on your situation]. There is a good chance they have spares too – extra pens, spare chargers, whatever they think they might need. There is no chance they are going to lose a deal because they forgot to bring the right document.

They are on time – actually they are early. If customers have given you their time to meet them, the least you can do is get there promptly or start that call when it is scheduled. When you arrive early at a customer’s premises, you can learn lots about them too.

They never stop learning – these are the people who are always reading the latest book, going on all the training they can and who invest in self-development. Although so much in sales is the same as it has always been, change is a constant, so they know they must keep up to date and stay ahead of the competition.

They have a mentor/coach – if you wanted to be a top Olympic athlete, there is no way you could do it without using a coach – well the same is true in sales – high performers always have someone – whether it is a brilliant boss, or someone you employ to coach you individually, constructive feedback and advice can enable you to continually get better.

They practice – by this I mean they practice scenarios, closing techniques, questions. Whether it is in the car, in the office, with other people, they visualise different outcomes and how they can respond to move the sale forward.

They are always truthful – if they don’t know something, they say so, if they cannot do something for a customer they will be honest about it. They do not ‘enhance’ the truth in order to win a deal. Instead, they will overcome any genuine objections with confidence and remain authentic and genuine.

I hope you have enjoyed this list. Is there anything you would add?

Happy selling!

Come and have a chat about how we can grow your sales. Here’s a link to my calendar

5 star tadpole training

Sell well

Are you giving a great buying experience?

By | customers, sales tips, Training, Uncategorized | No Comments

Are you giving a great buying experience?
When I run one of my sales training courses, I usually do a bit with the class at the beginning about ‘what makes a good sale’. I ask delegates to think about a time when they had an outstanding buying experience and to share it with the group. The results are often a surprise to participants and really get them thinking about what it feels like to delight customers. It also shows them in a very real way that not all buying decisions are based on price. So what exactly goes into creating a great buying experience? Well, in no particular order, these are the things that usually come top of the list:

“They took time to listen to me” – the salesperson listened attentively, asked questions, showed they understood the answers and tried to find out what was really important to the customer. Read More