Who should attend this workshop?
Anyone who deals with customers on the telephone, whether in a sales or a customer service capacity. Those needing an introduction to telephone techniques, requiring a refresher to update them, or simply those who are about to take on a new role where they will be using the telephone in their work.
The course is particularly useful for organisations who wish to give their new or inexperienced staff a strong grounding in the basics of how to be professional on the telephone. More than any other role, the person who answers the phone will be the person who creates the lasting impression in the mind of the customer. You don’t want to lose customers before you have even won them! This course will ensure your staff create the best possible first contact with your potential customers.
This course can be tailored to the needs of individual companies if required.
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